The Microsoft Certified IT Professional: Enterprise Support
Technician credential validates the knowledge and skills required to
deploy and support the Windows Vista operating system.
Candidates for the MCITP: Enterprise Support Technician
credential have expertise in deploying Windows Vista, managing
security, and troubleshooting network issues. They have three years
of experience as a tier 2 or lead desktop support technician.
Skills required for the MCITP: Enterprise Support Technician
certification include the ability to:
| • |
Manage workflow. |
| • |
Install and configure desktop operating
systems and applications. |
| • |
Troubleshoot the desktop operating
system, desktop applications, and desktop networking and
connectivity. |
| • |
Install and configure hardware devices
and drivers (including mobile and personal devices). |
| • |
Troubleshoot hardware devices and
drivers (including mobile and personal devices). |
| • |
Escalate complex issues to the
appropriate administrator (for example, server administrator,
network administrator, or desktop configuration
administrator). |
| • |
Install and test department-specific
and line-of-business (LOB) applications on end-user
computers. |
| • |
Change desktop configurations as needed. |
| • |
Re-image desktops as needed.
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