Тест №70-685: PRO: Windows 7, Enterprise Desktop Support Technician 7

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Языки теста: English
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сredit Toward CertificationExam 70-685: Pro: Windows 7, Enterprise Desktop Support Technician: counts as credit toward the following certification(s):Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician 7

Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.

Skills Being MeasuredThis exam measures your ability to accomplish the technical tasks listed below.The percentages indicate the relative weight of each major topic area on the exam.

Identifying Cause of and Resolving Desktop Application Issues (20 percent) Identify and resolve new software installation issues. This objective may include but is not limited to: installation permissions; local administrator requirement; licensing restrictions; digital signing Identify and resolve software configuration issues. This objective may include but is not limited to: enabling and disabling features; advanced settings; pointing to a network resource; changing the default settings on the image Identify cause of and resolve software failure issues. This objective may include but is not limited to: checking the logs; checking whether the application runs in Safe mode; running the application in a previous version of Windows; repairing the installation; checking recently added programs; restoring or reimaging the system Identifying Cause of and Resolving Networking Issues (23 percent) Identify and resolve logon issues. This objective may include but is not limited to: hardware vs. network; password expiration; trust relationships with machine accounts; determining logon context; logon hours compliance Identify and resolve network connectivity issues. This objective may include but is not limited to: determining scope of issue; determining whether it’s a PC or a network connectivity issue; TCP/IP; hardware and cabling; proxies; default gateway Identify and resolve names resolution issues. This objective may include but is not limited to: checking which DNS is assigned; flushing the DNS cache; nslookup to DNS server; checking the DHCP scopes Identify and resolve network printer issues. This objective may include but is not limited to: hardware failure; server issues; printer failure; network issues; driver issues Managing and Maintaining Systems That Run Windows 7 Client (21 percent) Identify and resolve performance issues. This objective may include but is not limited to: analyzing system and application logs; analyzing started services; setting power management; checking hard drive space; optimizing virtual memory Identify and resolve hardware failure issues. This objective may include but is not limited to: identifying bad sectors; diagnosing memory issues; recommending replacement hardware; updating the BIOS; determining which component is broken Supporting Mobile Users (18 percent) Identify and resolve wireless connectivity issues. This objective may include but is not limited to: signal strength; encryption types; encryption keys; wireless profiles; mobile devices Identify and resolve remote access issues. This objective may include but is not limited to: VPN client not connecting; IPv6 support; access and authentication to network resources Identifying Cause of and Resolving Security Issues (18 percent) Identify and resolve Windows Internet Explorer security issues. This objective may include but is not limited to: adding trusted sites; advanced settings; installing plug-ins; identifying group policy restrictions; certificates Identify and resolve issues due to malicious software. This objective may include but is not limited to: analyzing services; analyzing programs; analyzing processes; analyzing browser helper add-ons; user account control Identify and resolve encryption issues. This objective may include but is not limited to: requirements for installing; recovering encryption keys; key management Identify and resolve software update issues. This objective may include but is not limited to: identifying software update level; checking whether client is receiving regularly scheduled updates; identifying incompatibility of update with other applications

reparation Tools and ResourcesTo help you prepare for this exam, Microsoft Learning recommends that you have hands-on experience with the product and that you use the following training resources. These training resources do not necessarily cover all of the topics listed in the "Skills Measured" tab.

Classroom Training 6293A: Troubleshooting and Supporting Windows 7 in the Enterprise (3 Days) LP685A: Learning Plan for Becoming a Windows 7 Enterprise Desktop Support Technician (Exam 70-685) (1 Forms) 50331B: Windows 7, Enterprise Desktop Support Technician (5 Days)

Microsoft E-LearningThere is no Microsoft E-Learning training currently available.

Microsoft Press Books MCITP Self-Paced Training Kit (Exam 70-685): Windows 7 Enterprise Desktop Support Technician

Practice TestsThere are no practice tests currently available.

Microsoft Online Resources Windows Client Certification page: Everything you wanted to know about getting certified on the Windows Client.