Candidates for this exam are retail support technicians who have
experience recommending, implementing, and troubleshooting
connected solutions that use the Windows Vista platform.
Connected solutions include personal computers, home automation,
home networking, and home entertainment.
Candidates also have experience using previous versions of the
Windows operating system. Candidates should have experience
installing Windows Vista, managing security, and troubleshooting
network-related issues using Windows Vista. They should also
have a minimum of six months to one year of experience as retail