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70-682: Pro: Upgrading to Windows 7 MCITP Enterprise Desktop Support Technician

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Preparing for an Exam
The Microsoft Certification website and this preparation guide contain a variety of resources to help you prepare for an exam. Preparing for and Taking an Exam FAQ provides answers to frequently asked questions about exam registration ,preparation ,scoring ,and policies , including:
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Microsoft policy concerning the incorporation of service pack and revision updates into exam content.
Exam question types and formats.
Exam time limits and number of questions asked.
We recommend that you review this preparation guide in its entirety and familiarize yourself with the FAQs and resources on the Microsoft Certification website before you schedule your exam.
Exam Topics Covered
This exam is used to upgrade your MCDST XP or EDST Vista certifications to the EDST Windows 7 certification.
Audience Profile
Candidates for this exam should have at least three years of experience installing, configuring, and administering any Windows operating system in a networked environment and at least two years of experience providing desktop, laptop, and mobile device support.
Credit Toward Certification
When you pass Exam 70-682: Pro: Upgrading to Windows 7 MCITP Enterprise Desktop Support Technician, you complete the requirements for the following certification(s):
MCITP: Enterprise Desktop Support Technician 7
MCTS: Windows 7, Configuration

Skills Being Measured
This exam measures your ability to accomplish the technical tasks listed below.
The percentages indicate the relative weight of each major topic area on the exam.The higher the percentage, the more questions you are likely to see on that content area on the exam.

The information after This objective may include but is not limited to is intended to further define or scope the objective by describing the types of skills and topics that may be tested for the objective. However, it is not an exhaustive list of skills and topics that could be included on the exam for a given skill area. You may be tested on other skills and topics related to the objective that are not explicitly listed here.

Identifying Cause of and Resolving Desktop Application Issues
Solve software installation escalations.
Solve software configuration escalations.
Identifying Cause of and Resolving Networking Issues
Solve enterprise logon issues.
Solve enterprise network connectivity issues.
Managing and Maintaining Systems That Run Windows 7 Client
Identify and/or resolve performance issues.
Supporting Mobile Users
Solve enterprise wireless connectivity issues.
Solve enterprise remote access issues.
Deploying Windows 7
Deploy a system image.
Configure a VHD.
Configuring Hardware and Applications
Configure application compatibility.
Configure application restrictions.
Configuring Network Connectivity
Configure IPv6 network settings.
Configure remote management.
Configuring Access to Resources
Configure user account control (UAC).
Configure BranchCache.
Configuring Mobile Computing
Configure BitLocker and BitLocker To Go.
Configure DirectAccess.


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